Toronto Defence Attorney:

After receiving transcripts for a 15-day preliminary trial in record time,

“It’s very reassuring to know that there are people like you who still take their work seriously and take so much pride in what they do.  I’ve never seen such attention to detail and accuracy before; it’s extraordinary.  I will certainly use you in the future and recommend you to others.” 

March 19, 2019

Private Ottawa Ordering Party:

In an email after receiving their first transcripts ever,

“Susan made the process straightforward and painless, kept me informed, and answered all my questions in a timely manner.  She is friendly, accommodating, and has a sense of humour that is welcome when in the midst of serious work.  I highly recommend Susan.”

September 26, 2018

Toronto Judge to Crown & Defence Attorneys:

As they were discussing options for having the day's proceedings transcribed,

“I have found a transcriptionist who was very helpful recently, whose work has recommended itself by her performance.” 

June 6, 2018

Recording Management Coordinator in Southern Ontario Courthouse:

In an email after receiving completed transcript,

“Susan, I wish there were more like you. I’m finding that the quality of work has been deteriorating the last few years – I’ve been doing this job for over 10 years and see a big change.”

August 3, 2018

Toronto Crown to Defence Attorney:

In an email about an upcoming Preliminary Hearing on a criminal trial:

“I am looping you in to a reporter who has worked on cases for me in the past  and produced transcripts with an exceptionally quick turn-around time."

June 22, 2018

Ottawa Court Reporter/ACT:

 In an email about collaborative work, 

“I think your work is very good, as I say I note you are meticulous - a must in this business and you are very conscientious .... and your work is far better than most I have mentored, proofed or taught.”

July 15, 2018

Toronto Court Reporter/ACT:

In a phone call of appreciation for collaborative work, 

“I submitted the 30-page Judgment you produced overnight to the Judge exactly as you prepared it: he loved it and no changes were requested. Thank you!”

June 20, 2018